Privacy Policy

Under Article 30 of Korea's Personal Information Protection Act, Encall AI ("the Company") sets out below what personal information its website (encall.ai) processes and how. The Company processes visitors' personal information only to the minimum extent needed.

1. Product-guide chat

Your question and the recent messages in the same chat window are sent to the Company's own product-guide server only to produce an answer. The AI model that writes the answer also runs on the Company's own servers, so conversations are not sent to any outside AI service. Chats are not saved to a conversation history. To answer repeated questions quickly, answers are held temporarily in server memory for about two minutes and then discarded. The server's operating records hold only request counts, errors and response times, never the text of questions or answers. Your IP address is used only to prevent excessive requests. The conversation context stays in your browser only while the page is open and disappears when you close or reload it. Chat content is not used for AI training or any other purpose. Please do not enter personal or sensitive information in the chat.

2. Using the website

The website has no sign-up or personal-information forms, and uses no cookies, visitor analytics or ad tracking. The web server keeps no access logs. Only your theme choice (dark or light) is saved in your browser, and it is never sent to the server. Fonts (Google Fonts) and the reference map (OpenFreeMap) are loaded by your browser directly from those services, which may receive your IP address in the process.

3. Email and phone enquiries

If you contact us by email or phone, the name, contact details and message you give us are used only to answer and consult with you, and are deleted without delay once that is done, unless a law requires them to be kept for a set period. The Company's email runs on Google LLC's email service (Google Workspace), where email enquiries are stored.

4. Provision to third parties

The Company does not provide or sell visitors' personal information to third parties. The only exception is where a law specifically provides for it, for example when an investigative authority makes a request through the legal procedure, such as a court-issued warrant; even then, only what that request covers is provided. Chats are not saved to a conversation history, so in such a case there is no chat record to provide.

5. Your rights

You may at any time ask the Company to give access to, correct, delete or stop processing your personal information, and the Company will act without delay. Please send your request to the privacy officer below by email or phone.

6. Security

All traffic is encrypted with HTTPS, and the chat server's key is managed only on the server. The product-guide chat uses only public product information, kept apart from internal company data.

7. Privacy officer

Name: Sanghoon Lee (CTO)
Email: leessan0@encall.ai
Phone: +82-2-465-3770
Address: 18, Dongil-ro 34-gil, Gwangjin-gu, Seoul, Korea

You can also report or seek advice on a privacy concern to Korea's Personal Information Infringement Report Center (118, privacy.kisa.or.kr) or the Personal Information Dispute Mediation Committee (1833-6972, www.kopico.go.kr).

8. Changes

This policy applies from 1 September 2026. Any change will be announced on this page. If the Korean and English versions differ, the Korean version prevails.